OpenAI Troubleshoot Common Issues
Know Errors For Script or Title Not Generating
1. Error: Incorrect API key provided: Ym7p*****x**********ogsI. You can find your API key at https://platform.openai.com/account/api-keys.Retry
Symptoms: Stuck loading spinner, or no output after request.
Fix:
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Ensure your OpenAI API key is correctly entered in the API Integrations settings.
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Double-check if your API key has usage limits or quota restrictions on the OpenAI dashboard.
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Make sure that your OpenAI account has a balance.
2. Error: You exceeded your current quota. Please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.
Symptoms: Stuck loading spinner, or no output after request.
OpenAI recently introduced $5 free trial credits for new API users, but these are:
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Limited to specific countries
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Time-limited (expires after 3 months)
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Capped at a spending threshold
If your credits are used up or you've reached your monthly spend cap, you will start receiving this 429 quota error.
Fix:
1. Log in to your OpenAI Account
Go to https://platform.openai.com/account/usage to see how much of your quota you've used.
2. Check Billing Settings
Visit https://platform.openai.com/account/billing and verify:
- Your payment method is set up
- You have credits or a spending limit in place
3. Add More Credits or Increase Limits
If you've exhausted your quota, you’ll need to:
- Add a payment method
- Manually increase your monthly spending cap
Other error codes related to OpenAI Key that users might face:
Error 401 - Cause: Invalid Authentication
Solution: Ensure the correct API key and requesting organization are being used.
401 - Incorrect API key provided
Cause: The requesting API key is not correct.
Solution: Ensure the API key used is correct, clear your browser cache, or generate a new one.
403 - Country, region, or territory not supported
Cause: You are accessing the API from an unsupported country, region, or territory.
Solution: Please see this page for more information.
429 - Rate limit reached for requests
Cause: You are sending requests too quickly.
Solution: Pace your requests. Read the Rate limit guide
500 - The server had an error while processing your request
Cause: Issue on our servers.
Solution: Retry your request after a brief wait and contact us if the issue persists. Check the status page.
503 - The engine is currently overloaded. Please try again later
Cause: Our servers are experiencing high traffic.
Solution: Please retry your requests after a brief wait.
503 - Slow Down
Cause: A sudden increase in your request rate is impacting service reliability.
Solution: Please reduce your request rate to its original level, maintain a consistent rate for at least 15 minutes, and then gradually increase it.
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